Hair Retightening Maintenance Policy

To ensure the best results for your hair, timely maintenance is crucial. Going beyond the scheduled maintenance period for retightening can affect the health of your hair and the quality of the service. Therefore, I have established the following policy for clients who exceed their scheduled retightening maintenance weeks.

1. Scheduled Maintenance and Recommended Time Frame:

For optimal results, we recommend getting your hair retightened every 4-8 weeks, depending on your hair type, style, and growth rate.
Please book your next appointment before the completion of your current retightening to avoid delays and ensure consistent care.

2. Late Retightening Policy:

If you go beyond the scheduled maintenance window (i.e., more than 2 weeks past your scheduled retightening date), the following fees and policies will apply.

3. Late Fee Structure:

2 weeks or more late: An additional $50 late fee will be applied each week, as the hair may have grown beyond the optimal point for easy retightening.

4. Overgrown Hair/Additional Time:

Time extensions for severe overgrowth; prices will be determined at the time of visit.

5. EMERGENCY APPOINTMENTS:

Please note that there will be an additional $150 fee for emergency hair appointments and for appointments scheduled on Sundays. This fee helps accommodate last minute scheduling and ensures that we can provide the necessary time and attention to your hair needs outside of my regular hours. I appreciate your understanding and cooperation.

6. Impact on Hair Health:

Delaying retightening for extended periods can lead to tangling, product buildup, and potential breakage. It may also result in a higher cost for your appointment due to the extra care needed.
In some cases, excessive delay may require complete reinstallation of the retightening, which may incur additional fees or an alternative service recommendation.

By adhering to these guidelines, you will help ensure your hair remains healthy and well-maintained. Thank you for your understanding and cooperation in following this policy.

Late Fee Policy for Hair Appointments

To ensure that all clients receive the best possible service and that I maintain an efficient schedule, I have implemented the following late fee policy. I kindly ask that all clients respect their appointment times, as lateness can affect other clients and the quality of service I provide.

1. Grace Period:

I offer a 10-minute grace period for late arrivals. If you arrive within this time frame, your appointment will still proceed, but please be aware that the service may be shortened to accommodate other clients.

2. Late Fee Charges:

If you arrive more than 10 minutes late, I will charge a $30 late fee. (NO EXCEPTIONS)
If you arrive more than 30 minutes late, I may need to reschedule your appointment, and a 50% cancellation fee of the total service cost will apply.

3. No-Show Policy:

If you miss your appointment without notifying me at least 24 hours in advance, a 50% -service charge of the total service cost will apply to your next booking.

4. Rescheduling:

If you anticipate being late, please call or text me as soon as possible to reschedule your appointment. I will do my best to accommodate changes, but late arrivals or rescheduling may not always be possible.
If you have to reschedule your appointment, it may be another 6-8 weeks before I can get you rescheduled.

5. Exceptions:

I understand that emergencies happen. If you are unable to arrive on time due to unforeseen circumstances, please communicate with me in advance, and I may be able to waive or adjust the late fee on a case-by-case basis.

I appreciate your understanding and cooperation in adhering to this policy. It helps me provide a smooth experience for all clients. Thank you for respecting my time and the time of others!